Shipping and Returns Policy – Mango People

Shipping and Returns

SHIPPING

Mango People offers free shipping on all orders above Rs. 1000/-. Order dispatch generally takes 1-3 days for most items. In some cases, it may take up to 7-20 working days, depending upon the availability of a particular product or change in courier policies or due to public holidays. 

Customers usually receive their products within 2 or 3 working days, once they are shipped. This delivery period may be longer for more remote locations. If you have any questions about expected delivery period for the case you are interested in, please call us at +91 1165484809 or email us at info@mangopeople.biz.  

RETURNS

MangoPeople offers a 10 day replacement guarantee*
Ordered a wrong model/size? The product doesn't match the ordered product? Received a damaged/broken product?  Call or mail us and we will have your order undergo a return process for which you would have to send the product back to us at:

Mango People Retail Pvt. Ltd.
Building No. H-2, Community Centre,
C Block, Naraina Vihar,
New Delhi-110028

There are two ways in which we accept returns,

1. Reverse Pick-up: We can get a reverse pickup arranged with which you can hand-over the articles to the courier guy along with the original slips, packaging and unused items packed carefully. Once we receive the products in our warehouse, after scanning and quality check, we will give you a replacement of your choice. In exchange of the article, you can either get a COUPON CODE generated of the same amount that you've paid for or you can get a replacement for the same articles. 

2. Self-Ship: In some remote areas/pincodes, the courier companies do not have a reverse pickup service and therefore, you would have to send the articles back to our return address mentioned above. Please pack the articles carefully and make sure the products are unused, along with the original slips and packaging. You must mail us the tracking details so that we have a record of the parcel. In exchange of the article, you can either get a COUPON CODE generated of the same amount that you've paid for or you can get a replacement for the same articles. 

 We will re-imburse Rs. 100/- for the shipping cost that you've paid for in a form of a coupon code issued against your name. 

You will receive a replacement product within 3-5 days after we receive the parcel. 

For ‘On-Sale’ products, MangoPeople offers an exchange only if the product arrives in a damaged condition or is defective.

To claim an exchange for a product, please get in touch with us as soon as you take delivery.

We do not provide any refund whatsoever. You can always exchange the product for the same amount. 

PAYMENTS

MangoPeople accepts all major credit and debit cards as well as net banking payments. We also offer cash on delivery in most cities in India. If COD is not available at your address, the order will automatically get cancelled by our system within 24-48 hours.

As per government policies, we are not accepting Rs. 500 and Rs. 1000 notes. Please pay through only legal denominations of the currency when you receive your order OR make an online payment while placing your order to avoid inconvenience. (The courier guy may or may not have change available at the time of delivery, so please keep the exact amount ready before accepting the orders.)